Managed Services · Citrix
Your Citrix farm, in the hands of Citrix experts
Daily operations, version management and performance tracking for CVAD, NetScaler, StoreFront and FAS; in your own data center or on Sentinel Cloud.
Scope
CVAD · NetScaler
Session monitoring
Director 24/7
Version policy
LTSR
Citrix, when not operated properly, is the most expensive slowness
Logon times, profile issues, NetScaler certificates, StoreFront and FAS integration: each needs its own expertise. Sentinel’s Citrix-certified team takes over your farm, standardizes it and makes the user experience measurable.
End-to-end operations
Delivery Controller, VDA, StoreFront, NetScaler Gateway, FAS and profile management in one team.
User experience measurement
Logon time, ICA/HDX quality and application launch times reported regularly.
Planned version management
LTSR calendar, validation in a test environment, upgrades without downtime.
What is included
Standard components of Citrix farm management
Delivery Controller and site
Site health, database maintenance, license server
VDA and image management
Golden image updates, MCS/PVS catalogue
NetScaler / ADC
Gateway, load balancing, certificates and firmware
StoreFront and Workspace
Store configuration and identity integration
FAS and SSO
Federated Authentication Service, Entra ID integration
Profile management
Citrix Profile Management and FSLogix
Policy management
HDX, security and redirection policies
Monitoring with Director
Session, performance and capacity reports
Scope
The Citrix layers we manage
Citrix architecture
User
Workspace app
HTTPS / MFA
SSO with FAS
NetScaler + StoreFront
Gateway, identity, store
HDX
Session brokering
CVAD farm
Controller, VDA, profiles
The farm can stay in your own data center; Sentinel operates it remotely and on site.
Citrix CVAD · NetScaler · FAS · FSLogix
Packages
Three packages by farm size
Up to 100 users
Basic
Single site, single NetScaler pair
Monthly operations
Fixed monthly
- Monthly health check
- Certificate and license tracking
- Business-hours support
- Quarterly report
- Most popular
100 to 1,000 users
Enterprise
Multi-site, including image and profile management
Monthly operations
Fixed monthly
- 24/7 Director monitoring and NOC
- Golden image and policy management
- LTSR version upgrades included
- Monthly user experience report
1,000+ users
Dedicated
Dedicated Citrix engineer and capacity planning
Monthly operations
12-month commitment
- Dedicated engineer
- Capacity and cost planning
- DR farm management
- Quarterly architecture review
Frequently asked questions
The most common questions about Citrix management
Yes. Handover starts with a discovery and documentation phase; risks found are reported, stabilization comes first and improvement follows.
It depends on user count, license status and data center cost. The assessment compares on-premises CVAD, Sentinel hosted DaaS and Citrix Cloud.
In an HA pair they are updated one after the other; planned properly there is no user downtime. Updates happen in a planned window after testing.
Profile size, exclusion rules and FSLogix container configuration are reviewed; the improvement is proven by measuring logon time.
Sentinel. User and device licenses are reported monthly; pre-audit preparation support is provided.
Related services
Together with Citrix management
Free IT Health Check
See your infrastructure through a sentinel’s eyes.
Current state assessment, risk inventory and a prioritized roadmap. No commitment.