Managed Services · IT Outsourcing
As close as your own IT team, without the headcount cost
On-site IT staff, a remote service desk and an on-call model; IT operations with Sentinel staff, without the hassle of hiring, training and cover.
Model
On-site · Remote
Redundancy
Uninterrupted staffing
Service desk
Weekdays 09-18
The day off of a one-person IT team is a risk day for the company
With IT outsourcing, an on-site Sentinel specialist takes on daily operations; on leave, sickness or departure an equivalent specialist steps in. Behind them, Sentinel’s Citrix, Microsoft, network and security engineers stand as second-level support.
On-site specialist
Full or part time; user support, device setup, daily checks.
Remote service desk
Logging, prioritization and resolution; users know one number and one portal.
Second level behind
What the on-site staff cannot solve escalates to Sentinel’s expert team; one contract.
What is included
Standard components of the IT outsourcing model
On-site staff
A Sentinel specialist in your office on agreed days
Backup staff
An equivalent specialist on leave and absence
Service desk
Phone, e-mail and portal; records and SLA
User and device management
Setup, account creation/closure, printers, mobile devices
Daily checks
Backup, server and network health checks
Procurement support
Technical specifications for hardware and license purchases
Second-level escalation
Sentinel expert teams
Monthly report
Ticket statistics, resolution times, recommendations
How it works
Support flow from the user to the expert team
Support model
Users
One number, one portal
Ticket
ITSM
On-site staff + service desk
First level
Escalation
By SLA
Sentinel expert teams
Second and third level
All tickets in one ITSM; reports presented to management monthly.
On-site · Remote · On-call
Packages
Three packages by on-site intensity
Small office
Remote
Service desk and a weekly visit
Per user
Monthly
- Remote service desk
- 1 day a week on site
- Daily remote checks
- Monthly report
- Most popular
Mid-size
Part Time
An on-site specialist 2-3 days a week
Fixed monthly
Monthly
- On-site specialist 2-3 days
- Backup staff guarantee
- Service desk and SLA
- Second-level escalation
Enterprise
Full Time
One or more specialists on site every day
Fixed monthly
12-month commitment
- Full-time on-site team
- On-call and after-hours model
- Procurement and project support
- Quarterly management report
Frequently asked questions
The most common questions about IT outsourcing
A Sentinel employee; labor law, training and cover responsibilities stay with Sentinel. You work under a service contract.
Yes, the main specialist is fixed; on leave and absence a previously introduced backup specialist comes. Documentation lives in ITSM, so no knowledge is lost.
Yes. Responsibilities are split with a RACI; your team focuses on strategic work while daily operations stay with Sentinel staff.
Small changes are in scope; projects such as installations and migrations are quoted separately under professional services.
Standard 12 months; terminated with 60 days’ notice. On exit all documentation and access are handed over.
Free IT Health Check
See your infrastructure through a sentinel’s eyes.
Current state assessment, risk inventory and a prioritized roadmap. No commitment.