Managed Services · NOC
24/7 monitoring and incident management, on watch in your place
Your servers, network, applications and cloud resources are monitored 24/7 by Sentinel NOC; on threshold breaches and failures the on-duty engineer intervenes, and you read the report in the morning.
Monitoring
24/7/365
First response on critical incidents
15 min
Reporting
Monthly
Failures are seen before you notice, and often closed before you hear of them
With Sentinel DCC / Orchestrator every component of your infrastructure is monitored with metrics, logs and synthetic tests. Incidents are prioritized, handled by runbook and recorded. Capacity trends land in the monthly report; no surprise full disks or expired certificates.
Continuous visibility
Server, virtualization, network, firewall, backup and application health on a single screen.
Automated response
Known issues such as service restarts and disk cleanup are resolved automatically by runbook.
Measurable SLA
Response and resolution times, availability and incident statistics in the monthly report.
What is included
Components delivered as standard with every NOC subscription
Infrastructure monitoring
CPU, RAM, disk, network, service and process monitoring; thresholds and anomalies
Application and URL monitoring
Synthetic tests for web, API and databases
Log collection
Central logging, correlation and alert rules
Incident management
Prioritization, escalation and records (ITSM)
Runbook automation
Automatic first response to known issues
Certificate and license tracking
Alerts before expiry and a renewal plan
Capacity report
Trend analysis and growth recommendations
Monthly service report
SLA, incidents, changes and recommendations
How it works
Event flow from your infrastructure to Sentinel NOC
Monitoring and response model
Your infrastructure
Servers, network, cloud, applications
Agent / SNMP / API
Encrypted collection
Sentinel DCC
Metrics, logs, correlation
Alert
Severity and runbook
NOC engineer
24/7 duty and response
Monitoring data is kept in the Sentinel data center and viewed live in the customer portal.
Sentinel DCC / Orchestrator · ManageEngine
Packages
Three packages by monitoring scope
Basic
Monitoring
Monitoring and notification only; response stays with you
Per device
Monthly
- 24/7 monitoring and alerts
- E-mail and SMS notification
- Monthly summary report
- Customer portal
- Most popular
Enterprise
NOC
Monitoring and 24/7 response
Per device
Monthly
- On-duty engineer response
- Runbook automation
- Incident management and escalation
- SLA: 15-minute response on critical incidents
Full scope
NOC + Operations
Monitoring, response and daily operations
Per environment
Monthly, 12 months
- Patch and change management
- Backup verification and capacity plan
- Quarterly architecture review
- Dedicated service manager
Frequently asked questions
The most common questions about the NOC service
A tool watches, a team responds. Sentinel NOC can integrate your existing tool or replace it with DCC; the difference is the on-duty engineer who sees and resolves the alert at three in the morning.
The runbook states which actions need no approval and which do. Changes that affect production go through the change management process.
Yes. Azure, Sentinel Cloud and the systems in your own data center are monitored in the same console with the same incident process.
Availability, incident counts and severities, response/resolution times, capacity trends, changes made and recommendations for the next month.
The service credit defined in the contract applies; a root cause analysis is reported and an action plan to prevent recurrence is shared.
Free IT Health Check
See your infrastructure through a sentinel’s eyes.
Current state assessment, risk inventory and a prioritized roadmap. No commitment.